Privacy Policy
Total Health & Wellness Associates, PLLC (Effective Date: October 13, 2026)
Total Health & Wellness Associates, PLLC (“THWA,” “we,” “us,” or “our”) respects the privacy of individuals who visit our website, contact our practice, or inquire about our services.
This Privacy Policy describes the information we may collect through our website, how that information may be used and shared, and the measures we take to protect it.
This policy applies to our website at https://mytotalhealthandwellness.com and related website communications.
Information collected or maintained as part of patient care may be subject to additional protections under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), applicable Michigan law, and other relevant privacy requirements.
Information We Collect
We may collect information that you voluntarily provide when contacting us, requesting information, or communicating with our practice.
This information may include:
- Name and contact information
- Preferred office location
- Services or products of interest
- Information included in messages or inquiries
- Other information reasonably necessary to respond to your request
We may also collect limited technical information associated with website visits, such as browser information, device characteristics, IP addresses, pages visited, and general website activity.
Some information is collected automatically through our website hosting, security, analytics, or other supporting services.
How We Use Information
Information collected through our website may be used to:
- Respond to questions, requests, and inquiries
- Connect prospective patients with appropriate services or providers
- Route communications to the appropriate team members
- Provide information about our services, locations, and available products
- Support administrative and business operations
- Maintain, secure, and improve our website
- Understand general website usage and performance
- Fulfill applicable legal, regulatory, and recordkeeping obligations
We do not use general website contact form submissions for unsolicited marketing campaigns.
Patient Information and Healthcare Privacy
As a healthcare practice, THWA recognizes the importance of protecting individually identifiable health information.
Certain information received through website inquiries or subsequent communications may qualify as protected health information under HIPAA.
Where applicable, THWA handles protected health information in accordance with its obligations under HIPAA and other applicable laws.
Access to sensitive information is limited to authorized individuals who require it to perform appropriate clinical, administrative, or operational responsibilities.
Information maintained as part of patient treatment, payment, or healthcare operations may be subject to additional privacy practices, rights, and protections beyond those described in this Website Privacy Policy.
Individuals seeking information about their medical records, privacy rights, or the use and disclosure of protected health information may contact our practice.
Contact Forms and Electronic Communications
Our website provides ways for visitors to submit inquiries and request contact from THWA.
Information submitted through our contact form is received and processed using third-party communication services selected to support our operations and information security requirements.
Submitted information may be reviewed by authorized administrative personnel and directed to appropriate providers or team members for follow-up.
We use reasonable safeguards appropriate to the nature of the information being handled. However, electronic communications, including email exchanged with outside parties, may involve security limitations beyond our direct control.
When appropriate, THWA may recommend or use additional communication methods for sensitive patient information.
Website Analytics and Cookies
Our website uses basic website statistics and supporting technologies to understand general visitor activity, evaluate website performance, and improve the experience of visitors.
These services may use cookies or similar technologies and process information such as pages visited, browser characteristics, device information, and general traffic patterns.
THWA does not currently use advertising pixels or behavioral remarketing tools to target individuals based on their interest in healthcare services.
Visitors may control certain cookies and tracking technologies through their browser settings. Disabling some technologies may affect website functionality.
Products, Affiliate Links, and External Services
THWA provides information about certain wellness products, educational resources, and related services.
Some products may be available directly through our office locations. Others are offered through independent third-party websites or affiliated business partners.
When visitors select links that direct them to outside websites, those websites may collect information according to their own privacy policies, terms, and business practices.
THWA does not control the privacy or data-handling practices of independently operated third-party websites.
Certain partner links may result in THWA receiving a referral fee, commission, or other compensation associated with a purchase. Such arrangements do not authorize the disclosure of protected patient information except as permitted by applicable law.
Product inquiries and purchases arranged directly with THWA may involve additional information collection and recordkeeping appropriate to the transaction.
Information Sharing and Disclosure
THWA does not sell personal information collected through its website.
We may disclose or make information available to:
- Authorized THWA personnel and providers for appropriate business or healthcare purposes
- Service providers supporting website hosting, communications, security, and administrative operations
- Third parties involved in fulfilling a request or transaction when appropriate and legally permitted
- Government agencies, regulators, or other parties when disclosure is required or permitted by law
Information subject to HIPAA is handled according to applicable restrictions governing its use and disclosure, including requirements concerning business associates where applicable.
We do not disclose website contact form information to advertising companies for behavioral targeting.
Information Security
THWA takes reasonable steps to protect personal information from unauthorized access, use, alteration, and disclosure.
These measures may include secure website connections, restricted access to information, administrative safeguards, and security features provided by supporting technology services.
We periodically review our information-handling practices and may adjust our safeguards as technologies, services, and operational needs change.
Although we take information security seriously, no website, electronic communication, or information storage system can be guaranteed completely secure.
Information Retention
We retain information for periods reasonably necessary to fulfill the purposes for which it was collected, support business and clinical operations, and meet applicable legal or regulatory obligations.
Retention periods may vary depending on the type of information, the nature of the interaction, and applicable recordkeeping requirements.
Information maintained as part of a patient record may be subject to different retention requirements than general website inquiries.
Your Privacy Rights
Depending on the nature of the information involved and applicable law, individuals may have rights to request access to, correction of, or other information concerning personal information maintained by THWA.
Individuals whose information is protected under HIPAA may have additional rights, including rights relating to access to medical records, amendments, confidential communications, certain disclosures, and privacy-related complaints.
Requests will be reviewed and addressed in accordance with applicable laws and relevant practice procedures.
To inquire about your privacy rights or submit a privacy-related request, please contact our practice using the information below.
Third-Party Websites and Resources
Our website may contain links to third-party websites, maps, educational resources, patient services, or other external platforms.
These services may operate independently and maintain their own privacy and information-handling practices.
We encourage visitors to review the privacy policies of external websites before providing personal information.
The inclusion of a link does not mean that THWA controls the information practices of the linked website.
Changes to This Privacy Policy
THWA may revise this Privacy Policy to reflect changes in website functionality, business operations, information practices, or applicable requirements.
Updated versions will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy, the handling of information submitted through our website, or privacy-related concerns, please contact:
Total Health & Wellness Associates, PLLC
23580 Orchard Lake Road
Farmington Hills, MI 48336
Phone: (248) 957-6444
Email: admin@mytotalhealth.care
Website: https://mytotalhealthandwellness.com